Refund policy

Last Updated: 4 June 2026

30-Day Easy Returns

At Nufrena we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

 

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our client support team will assist you.
  • Restocking Fee: $0 - we do not charge any restocking fees.

 

Return Costs

 

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

 

How to Return an Item

 

  1. Contact Us: Email our team at info@nufrena.com with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

 

Refund Process

 

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

 

  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

 

Exchanges

 

We accept exchanges. Want to swap for a different size, colour, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

 

Order Not Delivered

 

If your order has not arrived within the expected delivery window, please contact us at info@nufrena.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement to you at no additional cost.

 

Non-Returnable Items


For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

 

Changes to This Policy


We reserve the right to update this Return & Refund policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy. 

 

For More Information

 

Questions?

Visit our FAQs page or contact our customer services.

 

Contact Information:

Store Name: Nufrena

Address: 4105 Allan Cres SW, Edmonton Alberta T6W2J9, Canada

Email: info@nufrena.com

Phone: +17804439950

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.