Shipping policy

Last Updated: 4 June 2026

At Nufrena, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada.

 

Shipping Locations

 

This shipping policy applies to orders shipped within Canada.

All shipping costs are calculated in Canadian Dollars (CAD).

 

Delivery Times

 

  • Order cutoff time: 5:00 PM (EST), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 7 to 8 business days (Monday to Friday).
  • Estimated delivery time: 8 to 10 business days.

 

Carrier Services

 

We partner with the following reliable carriers for deliveries within Canada:

 

  • Canada Post
  • Cainiao
  • Epacket

 

Shipping Costs

 

  • Free Shipping: All orders within Canada qualify for free shipping with no minimum order requirement.

 

Delivery Issues

 

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

 

Tracking Your Order

 

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

 

Changes to This Policy


We reserve the right to update this Shipping policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy. 

 

Questions?

 

Visit our FAQs page or contact our customer services.

 

Contact Information

 

Store Name: Nufrena

Address: 4105 Allan Cres SW, Edmonton Alberta T6W2J9, Canada

Email: info@nufrena.com

Phone: +17804439950

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.